Marmot Mountain LLC - Rohnert Park, California

Paul B.

I bought 2XL Marmot Basic Work Gloves which were of very good quality and fairly expensive. Problem was they were both left handed! I emailed the store I bought them from asking for a right handed glove, and ten days later still had no reply. Customer service and product quality control needs to sharpen up!

Sam M.

Always had a good experience with their clothing and a tent that’s lasted 15 years of heavy use

Dankh H.

Terrible experience w online.

Clothes are of good quality, however.

Order #1: customer support said they can't cancel despite it literally has been sitting unshipped for 5 days now.

Order #2: I paid for 2-day shipping on Saturday. They said Wednesday delivery but it didn't get shipped by them till Tuesday night.

So basically any estimates they give on shipping, paid for or not, is invalid.
It only applies when they get around to actually shipping it.

Good luck trying to get customer support on the phone too.

Stay away!

john K.

Dear Marmot friends,
I'm a heavy user of the Marmot brand in Chile. Unfortunately your distributor in Chile, Kormax, it has hundreds of complains due to sell products out of stock, no returning the money back. Please see the google map Kormak adress to confirm the irregular activity. Im sure this is not the brand spirit and you would help us to recover the good way of commercialize the products. Best regards
John Kirkwood

Marc W.

Marmot used to be unique, well made and fairly priced. Now it just Columbia rebranded. Sadly I can't even find anything that looks good and FUNCTIONAL to order anymore. And with the reviews on customer service, I would not want to try and send something back! dear Columbia.. bring back the old Marmot

Susanne L.

I’m sooooooo saddened by what has happened with Marmot. It’s been my favorite high quality store for many years. When they had the store in Berkeley it was awesome!!! Great products, great service. Now……..there’s no stores to shop at, the merchandise has gone WAYYYY down in quality!!! Online purchases are no better! The sizes are all off, they’ve eliminated pockets for outdoor jackets and if you need to exchange for a different size…they don’t allow that. You have to return the item, wait a month for them to acknowledge they received it, then another three weeks to get your money back. THEN you must buy the other size and wait another month to actually get it delivered. I’m so disappointed.

Shannon M.

I attempted to purchase the Women's Solus Featherless Vest on 2/3/21. I purchased it online and received a confirmation number on screen but I never received a confirmation or shipping email. After a week, I called the customer service number on their website and heard an automated message that directed customers to submit a form on their website since they were experiencing high call volume. I submitted a form asking for an update and I never received a response. On 2/16/21 I received an email saying that my order was cancelled, even though I never requested the cancellation. I responded explaining that I still wanted the vest and I did not receive a response. On 3/15/21, I received an email asking how my shopping experience was, needless to say I expressed my frustration with the customer service by commenting with "I never received the product. I contacted Marmot on two different occasions and never received a response. The only communication I received was a cancellation email. I am very disappointed." The following day I received an email saying, "Our staff has read your review and values your contribution, however, it did not meet all of our website guidelines." After multiple attempts to reach the Marmot Customer Service team, I am throwing in the towel. If I purchase any other Marmot products it will be through another retailer.

yin Y.

I have placed an order at 6 Dec 2021 with 1x Tungsten Ultralight Hatchback 3-Person Fly. After finished payment, I haven't received a confirmation email, but the system already credit my account USD 104.99. I have contacted CS for checking and they said no record found on my account. I have tried inform them to communicate with their finance department for check this record's transaction. But they don't reply me until now. It's very horrible for online shopping if you already purchased but no record found. I don't know why how a famous company but have terrible services. It's like a scam!