Careismatic Brands, LLC - Chatsworth, California

Shelbie Andrade

Ordered scrub pants and never received any shipping information to track when they’d be here. Emailed customer service at the email provided from when I purchased. No response.
Called several times, could not get an answer where my package was. Called again and they responded that it was already delivered a week ago.
Explained that I did not receive it. They said to contact UPS because it was sent and out of their hands.
Filed a request for an investigation with UPS.

Michael Lampe

I had an extremely disappointing experience with this company and its customer care. This was my first time purchasing scrubs, and I was debating between other companies and Careismatic Brands. Unfortunately, I made the wrong choice.

I placed my order in September and have spent months trying to get a straight answer about the status of my purchase. I called customer service four times, with the most recent call being today. During this call, I was informed for the first time that there had been a warehouse location change and that I would be refunded. However, this is not what I was told in my previous calls.

Approximately 1-1.5 months ago, I called to check on my order and was told that there was also a warehouse change but reassured that my product had already been created with customization and would soon ship out as it was being picked up from the warehouse. I was explicitly told that the order could not be refunded because it was customized. Today’s update completely contradicted that.

The lack of communication and consistency is unacceptable. If the company was aware of warehouse issues, why was I not proactively informed? Why did I have to call multiple times just to get a straight answer? The entire process has been riddled with misinformation, delays, and unprofessionalism.

As a first-time customer, this experience has left me with no confidence in this company. I will not be purchasing from them again and will be warning others to stay away. If you value transparency and reliable customer service, look elsewhere.

Doesn’t even deserve 1 star.

Alireza Zarrabi

I am using Medelita brand for many years and their quality of material and work is exceptional.
My recent orders (since Medelita merged with Careismatic) took almost 2 month to arrive and the ordered embroidery was incomplete after I received the order. Ron (customer care) was very helpful to resolve the issue although still I had to put a new order that will take time to arrive.
In general this is the only problem that I have had in the last few years. I will continue to shop Medelita for sure.

I needed to update my previous comments as of today (12/16/2024): for the second time, after more than one month from the time that I placed an order, they sent an email and canceled my order. They offered me discount in my future orders which I am not sure if I will again since the company is completely unreliable. When I called to track my credit back since they canceled my order one week ago, the rep notified me that now she has to request it from the credit department. Very disappointing and inconvenient.

Tony Albertson

I ordered a Cherokee scrub jacket on October 17th with embroidery. This site disclosed that embroidery ships in about 10-15 business days. Today is November 21st, well over a month later, and the jacket hasn't even been sent, much less embroidered. I tried to cancel my order. I was told I could not. The person I spoke with on the phone had poor customer service skills, and only told me it would be 4-6 weeks more, and I had to be more patient. I bought a different brand and threw out my Cherokee scrubs. I will throw out the jacket if it ever comes. Never again.

Jennifer Benton

Ordered scrubs for my staff mid September, never arrived and found out they were returned to sender even though our office was open 9am-6pm. Contacted them and was informed I would need to re-order but they offered free next day shipping to make up for the issues getting them. We were satisfied with that solution until they wouldn't help us get it sorted on the phone. They pushed me off the phone at my request to process it with them on the phone and assured me "just call back with our order number and they would take care of it," and then when we did that they said they would no longer give us our shipping for free, basically lying to my face to keep an order and sticking me with $40 worth of extra cost in shipping. Buyer beware, this company is a waste of your time and money. I first ordered over a month ago and have finally received the order today. I will not be back,

David Kennedy

This company is a disgrace. I ordered a pair of scrubs for $50 2 months ago and still have not received them. I was advised by UPS there was a $218 freight charge that needs to be settled (on a $50 pair of pants!). Careismatic is responsible for covering freight fees (as per an email and their terms), but are insisting it is an import charge despite UPS stating otherwise. I have emailed them 5 times and not once have they responded to the actual content of my email and insist that I need to contact UPS and cover this fee. They also will not let me cancel the order. Their customer service is appalling. They do not listen to the customer or care about finding a resolution to a dispute. I advise you to order with someone else.

Stefanie Upton

I just spoke with Nathan and he was very helpful and was able to assist me in getting an answer to my question. I called the main customer care line and did not have to wait long at all to get to talk to someone. I ordered two separate orders through this company; I received one already and waiting for the other one (reason I was calling today). I found out that the other package is on its way today. The other order I already received pretty quickly; the material and quality of the lab coats is very nice. Very happy with my purchase and the assistance I got today on my phone call.

Chris King

Company cancelled my order after deciding they did not “want to do embroidery anymore” before Christmas WITHOUT notice after waiting one month for the Coats arrival without telling me leaving my wife without her xmas present ?

Charismatic-LESS is a terrible Company and I would NEVER SHOP HERE AGAIN!!!!

They then did not issue a refund timely despite my call so I had to dispute the charge with a credit card company.

Charismatic-LESS is a FAILED Company. Declare bankruptcy secondary to incompetence !

Avoid them at all costs !