U-Haul Moving & Storage at Orangethorpe Ave - Fullerton, California

katie

- Found multiple kinds of insects in every single one of my boxes.
- I don’t even want to know what was smeared all over the top of my desk but I’m guessing rat feces.
- The manager who sets up your account for storage I don’t know his name but he was so rude and for no reason really I was actually shocked, my mom had interacted with him earlier and said he was rude and I thought she was just being dramatic but she wasn’t.
- the facility’s front gate was completely open two times when going to my storage.

Sorry to leave such a terrible review I don’t complain often and I don’t like to. But truly U-haul has been once of the worst experiences. And if I can help it I will never use U-haul for anything again.

Sierra Donecker

These guys cut my gate access off for saying I brought a dog there. I don't even own a dog. Then wouldn't give me my stuff back unless I paid them an extremely unreasonable price. They are very rude and unprofessional. And literally stole everything I own for no reason at all. I would never recommend these thieves!!!!

Elizabeth Vroom

Worse Storage place. The facility is not open 24/7 as the say it is. They change rules without giving any notice and if you need any help or assistance they charge you anywhere from $
50 to $200. The dumpster is an add charge if you want it open to use. They take your money they refuse to unlock it or give you back your money. Employees and manger are the worst in customer service. You will regrate using this facility.

James Recinos

Rented a truck for a couple hours, 10 total miles and paid less than $45. I didn't realize that dollies/hand trucks are seperate charges otherwise I would have rented one. Friendly staff. Hi Jackie.

Hilary Kurth

I got the storage for the 24 hour access yes it was 24 hour access for the 1st month and then then they change the hours without notice I would have never gotten a storage so far out . if they were gonna change the hours. I use my storage for storage frequently To store things in my storage and I work until 10 PM so if needed 24 hours was necessary. Now I have no time to move out. Because of my schedule and I still need somewhere to keep my stuff my stuff I shouldn't have to rent a U haul and move everything when there is clearly some kind of scam to get people to rent from them. Also the trash is constantly locked the bathroom door jams the entry gate every other time I go. Also beware 24 hr access is not true the close at 10 pm.

Ann Sheridan

BAIT AND SWITCH IS A CRIME.
This facility sells and confirms 24hr access self storage rentals, without any mention of possible requirements to purchase, yet has no intention in providing the buyer with a 24hr access storage.
I went on line and rented a storage unit from this location based on the 24hr access that was advertised by them. I paid on line and received my confirmation from u-haul of my 24hr access unit. After moving into the unit the very friendly manager came by to introduce himself and make certain to go over the general basic rules with us. Access to the unit was now only available till 10pm. When we questioned about the 24hr access we had purchased we were told that wouldnt be possible and no 24hr access was available. We were told the advertisement/confirmation hadn't been updated in their system to reflect the change but it was no longer an option. 24HR ACCESS IS THE REASON I CHOOSE TO RENT HERE. IF I WANTED LIMITED HOURS I COULD RENT NEXT TO MY HOUSE INSTEAD OF THE NEXT CITY OVER. We did receive a refund but this whole thing really is wrong.... And illegal

tank girl

People that work here are super friendly. The place is really safe. Great deal on storage unit. I would recommend this place to anyone. I don't have a lot of places to store stuff at home and this place works out great. No one has ever broken into my unit

Tim Townsend

Do Not rent here . They have a lot of homeless people renting here. And Drug users. . I moved out after 2 months. . . Tara the manger is not a nice person. . She plays favorites. . For her homeless friends. .