America's Tire - Rohnert Park, California

Me M.

Wrote to Jeremy Springer corporate :

When I first arrived at American Tire, the assistant manager, Edwin Huerta, was unwelcoming. He lacked any customer service skills, offering no greeting or smile. He informed me how long it would take to change or repair my tire, and when I asked if they could balance it, he abruptly said no, without any explanation. I’ve been a long-time customer of this company and have always received thorough service, including air pressure checks and tire repairs, without any issues.

When I mentioned that they didn’t want to balance my tires, he responded in a mocking and derogatory manner. I was simply making a general statement, but it clearly upset him. Customers deserve respect, and I wasn’t asking for anything outside of what should be standard service. I then inquired about the manager. When the manager arrived, he allowed Edwin Guerta to continue being rude and mumbling under his breath. The manager implied that I was the problem and said he would tell the staff to stop working on my car, claiming I didn’t deserve to be there. He also claimed that the corporate manager desb know me and can care less about me. So i went off on him again.

Feeling disrespected, I confronted him. His lack of listening skills was frustrating. It’s hard to understand how someone like him can be in a position of authority. If you check my history, my name is ——-and my phone number is ——-. I travel frequently from one city to another and have never had any issues at any of your stores except this one. I've visited many locations and have always encountered courteous and friendly staff. However, this experience was different. It seems that some employees, including Edwin, are unable to handle criticism and take it personally. They may not realize that their behavior affects customer satisfaction. I even took pictures of the two wnomoyes at the store, they were gl Gossiping with one another thinking this whole time they were correct .location is located at Hamilton and Bascom Avenue Ca, as I didn’t catch Edwin's Huertas managers

Cat M.

Tyler helped me yesterday. However, I have been going to America's tires for 20 years. I have always had excellent service and the guys always act like gentlemen, which is nice to see in men and young men. Yesterday, I had a flat tire, with no appointment, I came in and in an hour, I was leaving with a new tire. When I was at the Santa Rosa location their wait times were really really long, but no, I was out in an hour. 5 stars!

Francisco L.

Victor is awesome and he made our experience simple! He’s professional, respectful, sincere, and an overall solid individual. If you go to America’s Tire, please be sure to ask for Victor, he will make sure you’re taken care of. Thank you for your help, we will be back soon.

joe S.

Rowan & Kevin provided outstanding service and not only helped us deal with a not so ideal situation of purchasing replacement tires but went above and beyond to make sure the products we received matched our situation. They both went above and beyond the normal call of duty.
Me and my family greatly appreciate your higher than normal attention to customer satisfaction. A+++

Killa W.

Unreal service. Had a leak. From when I entered to when they fixed it was about one hour. They replaced TPMS and balanced tire for free and I was on my way. Best spot for your tire in the Area. Not even close.

Jason (.

Had a couple rear tires shipped here from Tirerack, they installed the tires very quickly and their pricing is excellent. They thankfully did not try to upsell or sell me anything extra or unncessary, will not hesistate to use them again.

Natasha H.

Wonderful service and reasonable prices. Hardworking and honest employees. I'll definitely be sending you business and doing business with you in the future. Thank you.

Robin P.

Excellent service. My car Is always ready to go in less than the estimated time. The people working here are friendly and very helpful. I would recommend America's Tire.