AT&S Artistic Tile & Stone - San Carlos, California

Marjorie H.

Terrible experience at this store. Despite their claim to be "putting ourselves in our customers' shoes, we treat everyone as if they were a family member"--our experience was quite the opposite.

We encountered not one but multiple issues:
1-Order mishandling: Our order was placed and then mistakenly canceled without any notice. We only discovered the issue after the estimated delivery date had passed. When we called, they admitted the error and reordered the tiles with a new ETA.
2-Repeated delays: The new ETA was also missed, forcing yet another delay. These setbacks put our entire remodeling project on hold.
3-Quality issues: When the ceramic tiles finally arrived, they were inconsistent, with uneven grout lines. Our tile expert had never seen this.
To make matters worse, when we reached out to the store manager, instead of addressing our concerns directly, he deflected the issue to our General Contractor--completely disregarding the fact that we are the customer, not the GC. He did not offer any compensation for the inconvenience created and instead of "deliver(ing) exceptional value and satisfaction to (our) clients, making every project a success" they delivered exceptional dissatisfaction !

Sad experience...

Meta T.

During Covid we were renovating our home. I estimate that I traveled to at least ten different tile stores. I found both Alejandra and Cynthia to be creative, professional, customer service focused and fair. I found 4 porcelain slabs at a competitor, then found the same product at ATS. I was quoted a lower price from Alejandra, thus began our relationship.

When the competitor called me back and I told him that I was provided a better price for the same product, he didn't want to talk to me. However, a day later he offered to undercut their pricing. I told Cynthia that I didn't want to go round and round with pricing, and was in the middle of ordering more tile with ATS; she honored the lower pricing.

I had so much fun choosing my kitchen and bathroom tile with Alejandra. I'd bring home several samples to try out new ideas on my husband, then change my mind, and go in a completely different direction. In the end, I think we have a beautiful home, thanks to ATS

Christina J.

Specializes in tile for walls and backsplash. Lots of artistic, colorful selections, small tiles for mosaics or a truly customized installation. There are a few model spaces inside (kitchen, bathroom vanities) to help you visualize your selection.

You'll need to walk up to someone to ask for help. The employees inside were busy helping another customer or at their desks.

Rachel B.

I love AT&S. The team as a whole is fantastic. They have tons of tile to choose from (for every budget), which makes choosing your tile almost impossible—but not at AT&S. I worked with Jennifer; she helped guide me based on things I saw that I liked, and together (also with some amazing suggestions from Cynthia), we found the tiles that I love. With Jennifer's help, I was able to put together two amazing bathrooms. It was a pleasure doing business with them. I only wish I had more to renovate; I will miss the fun chats at the store.

I also want to shout out to Maria, she is so friendly and helpful ☺️
Oh, and not to forget Dude(sp?) Love him!
Highly recommend.

David W.

My wife and I had a great experience working with the team at Artistic Tile & Stone. We were doing our first remodel which included a bathroom, kitchen and deck.

Anyone who's walked a nice tile store knows there is no shortage of choices. Cynthia did a wonderful job of understanding what we were after and then helped lay out some options for us to make final selections of tile, countertops, mirror, and a toilet. She also introduced us to tile combos that we unlikely would not have come up with on our own. Guests are very complimentary of the finished product.

When we realized we needed more tile and it had been discontinued (and wasn't in stock anywhere) Cynthia tracked down vendor Sales Reps and other stores who still had samples that they could no longer sell. We really appreciated the team going the extra mile.

We wholeheartedly endorse AT&S and suggest others stop by.

Liz P. P.

We had been to several tile stores and could not find what we wanted. We went the Artistic Tile and Stone and found the styles, colors and trim. We were so impressed with how much they knew in calculating the amount needed, the grout etc. Daniel helped us as well as Cynthia. I HIGHLY recommend them as your first, and last stop when looking for tile.

C L.

Fantastic selections of beautiful tiles, great customer service, competitive pricing. Cynthia was extremely helpful throughout the whole process from tile selection, layout and grout colors. Can’t recommend them enough!

Karla R.

Many thanks to Jennifer Martyn and Artistic Tile and Stone for helping me design the tile countertop for our barbeque island. The custom Spanish tile is gorgeous and definitely worth the wait. Jennifer was really great to work with, and I appreciate her design sense, her customer service, and her patience.