Courtyard Fayetteville Fort Liberty/Spring Lake - Spring Lake, North Carolina

Elaine L.

All was well until my last night at the hotel. On my final night I decided to order some food and enjoy a movie in my bed. Unfortunately, I went to use the television, and could not get it on. Once I got the room phone to work, I spoke to the front desk clerk who suggested the remote was faulty and instructed me to come get another remote. I retrieved the second remote to find that that one also didn't work. At this point the desk clerk and the guy cleaning the restaurant told me they were unable to assist me. There was no maintenance to help, so I was left to figure things out on my own. I went back to the room to further investigate. Come to find out the TV wasn't plugged in and the way it was mounted I was unable to find the outlet as it was covered by the wood paneling.

Since I was unable to watch television I proceeded to change for a dip in the indoor pool. Well, the water was filthy and ice cold. I complained again to the front desk clerk about the issues regarding amenities. They instructed me to speak to the manager on duty the next day. I did just that and she said I would receive a refund for one night of my 3 night stay. That was in October 2024 and I've yet to receive a return call after several attempts to get this resolved. The hotel has even failed to communicate with the third party booking agent.

Needless to say, if you are not a member of Marriott they will refuse to help get your issue(s) resolved. Don't expect any assistance with regards to maintenance after a certain hour. They don't clean or heat the only indoor pool in the area and they seem to have issues with electronics.

Diana H.

I would stay here again if ever in Fayetteville again. We arrived late at night around 9pm. The manager made sure we knew the kitchen was closing soon in case we needed anything. I appreciated that after a long drive. The chef actually waited on us and made sure we were fed and happy. The service was excellent and the prices for room and food were reasonable. The room was quiet, comfortable, clean and updated. It’s Fayetteville so I didn’t expect much. That was the best surprise. The reviews I read were accurate. This is the best hotel in town.

Nancy D.

Not a great experience. Here’s what happened when we got to the hotel on Friday. I needed a rolling cart to get our stuff up to the room, they told me only 2 available and they must be in a guests room . Ok. Next, the room I reserved for my handicapped mother was not available so we took a room for the night. A room in which she couldn’t access the shower. We were then told we could move to the correct room in the morning. Great . Next morning I got the key to the new room, I now needed the rolling cart. Went to the lobby to get it and an unhoused unhinged person had both of them with all sorts of worldly possessions on it actively being led out by 4 police in lobby. Ok . Go back to room take a shower wait it out, the cart maybe available after he is done with it or arrested? 5 minutes later a housekeeper knocks on door screaming that no one is supposed to be in this room, I’m like ok I’ll dry off & move to new room asap. Manager not 1 minute later knocks on door asking 1,000 questions. (He was nice tho). move on to new room, thermostat stuck on 75. Ok. Not the end of the world. Woke up took a shower went to blow dry my hair and an empty sleeve of Tito’s mini bottles was stashed inside the blow dryer bag. CRAZY. It was really close to Fort Bragg tho so that was a positive.

Chris D.

As a police officer traveling from Winston-Salem to Fayetteville for a recruiting event I initially scheduled my room at the Days inn by Wyndham which was a horrible mistake. I rebooked with courtyard by Marriott and I could not have been any happier. If I could have given the service a plus five I would have. Everyone was extremely helpful and nice and eager to accommodate. I would highly recommend this place and I will stay there on future recruiting trips.

Noelle Y.

Beautiful rooms! We had a suite on the second floor. Absolutely love it. I felt that the price was reasonable for how modern the room is. No complimentary breakfast.

Crystal S.

What an incredible group of folks!!!! And on Christmas eve and Christmas I always have good experiences with Marriott, but this was by far the best. I cant thank them enough for making my wedding anniversary so special.

Dar B.

I recently stayed at the Courtyard Fayetteville Fort Bragg Marriott Hotel, and I had a fantastic experience, thanks in large part to Alan at the front desk. Alan went above and beyond to make my stay comfortable and enjoyable. I was running late to grab coffee from the open bar, but Alan kindly took the initiative to make a fresh cup just for me. Her warm hospitality and attention to detail made me feel truly valued as a guest. I highly recommend this hotel, especially because of the exceptional service provided by staff members like Alan. Thank you for making my stay memorable!

Nick M.

My room was super clean, staff was very friendly and dinner options are a short drive away too

Will 100% stay again if I come through Fayetteville in the future