Courtyard Los Angeles Baldwin Park

Unprofessional Staff. Sorry to Say Courtyard has Always been my go to Hotel. However For First time I came to stay at this place and I asked receptionist “ Jessie” if there is any Complementary upgrade available ( which I am allowed based on status with Marriott) The receptionist did not even Looked at rooms available and bluntly told we are all booked. I was able to go on App and Book the next upgrade immediately. To me it’s false information, unprofessional conduct and no desire to Deliver Exceptional customer service. They can do better than that for customers as we pay Premium Price Tags.

I would advise staying away. The management team is atrocious. I stayed here for a evening, as I was literally reviewing a renovation next door. We had dinner at a restaurant in the attached commercial center, a couple of hundred yards away. As we stayed over for a drink or two. I made the decision to leave my car in the center and not utilize the hotels parking. I then walked to the check in. Upon check in I was asked if I drove, informed that there was a parking charge and told how to use the secured parking. I informed the desk agent that I would not be needing the parking as my car was parked down the street. The duty manager jumped in and stated it was irrelevant and I would be charged parking. I was too tied to argue and went to bed.||I posted an appropriate review with Marriott and then receive a e-mail from a Reann Brownfield - Sales Manager, who actually claimed that the charge was legitimate and that they owned the parking at related business's!||I will be working in that area extensively for the next 12 months and will avoid this place like the plague.

Water was cut off half the day when they turn it back in the water is cold! Worst stay! I have never had a worse experience than I have in this hotel water gets shut off for the whole day come back after being gone all day just to come back to a cold shower I have a daughter I had to shower with cold water after being in the beach. Traveling from far just to end up in this hotel thinking we would have a good stay. I am extremely disappointed in this hotel and will not consider booking a stay here again. I wish we were informed about this before the stay or at least about the cold water.

I've never seen such bad hotel service. I booked a room from hotel of Americas for October 11th to 13th and purchased a refundable upgrade for an extra $23 just in case there are any changes in my schedule. Moreover, the cancellation policy clearly states that the full amount will be cancelled until check-in on the 11th. When I called the hotel front desk, the hotel manager asked me to deduct the room charge for that day, otherwise I would not be allowed to refund. When I said I had a refundable upgrade, the manager with the Indian accent immediately became very unfriendly. Don't give me two completely unrelated phone calls to solve the problem. However, so far I have not received my refund, obviously the hotel and the website are passing the buck to each other, I strongly recommend that you do not book a hotel here, in case you lose money.

The staff are amazing. We're going to go out of their way to help us with parking because it's a locked lot and we had a trailer. Rooms were clean and stay was great

2 minutes from I-10. Located right next to Sizzler, Denny's, Guadalajara grill, McDonald's, Starbucks. And within 15 minutes you can find several other eating choices. The Bistro/bar here has excellent food and Starbucks coffee. I stayed here for seven nights and ate here most of the time. I had the grilled chicken Caesar on two occasions. Wingettes came with 10 pieces and carrots/cucumber. Their fries are some of the best I've ever had. Turkey - avocado BLT One morning I have the everything bagel with cream cheese, it's one of my favorites. Another morning I had a ham egg and cheese croissant. So we're definitely a couple of other dishes I would have loved to try and they were highly recommended by several different people I ran into throughout my time here. Chicken bacon flatbread and the Marguerite and basil flatbread. I saw their burger and it looks really good. I have a bar and really good drinks, along with a beer selection. Some things are fair price and others are a bit high, like the bottled water. But it is what it is and it was all really good. Service was excellent. Juan Pedro and Mario were the bar keepers, depending on the day of the week. Michael was a great help as was the morning staff ? Morning services 6:30a- 10a 7 days a week. Evening service 5p- 10p 7 days a week. Very attentive and kind service staff. Excellent coffee drinks. The front desk at the lobby staff was always helpful. Check in with super quick and easy. Thursday parking lot with a security gate. $6 a night for hotel guests. There is a nice size pool with a small hot tub. They do have several tables where you can sit down to eat and they have an individual TV. My stay was super quiet and the room was clean and comfortable. I stayed in 807 and prefer the upper levels to the lower levels. I had a great view of the sunset out my window.

Decent hotel. Clean rooms. Was convenient for office. Larger room space esp I stayed in 10th floors. Backs to the houses and you don't feel too much hotel. Close to morning break fast place like dennis or bistro available there Serves nice drinks and appetizer food.

Very disappointing experience. The attitude was extremely bad. No explanation was provided during booking, which wasted my time. The manager did not explain and even drove us out of the hotel.