Crash Champions Collision Repair Rohnert Park West - Rohnert Park, California

Pulido E.

I chose this shop because of their overwhelmingly positive online reviews, but I am deeply disappointed that was not my experience.

While the staff is friendly, their inability to communicate, attention to details, and follow through on commitments was frustrating. Despite my patience and flexibility in rescheduling, I was let down more than once.

It took several follow-up emails and calls just to get an estimate for a windshield replacement. After that, I made a couple more calls to ensure they had ordered parts for my repair. A week before I was scheduled to drop off my vehicle, I called to confirm the appointment. However, when I arrived, I was told the parts hadn’t been delivered yet, so I had to reschedule.

When I returned to pick up my car, it wasn’t ready. I was told it was being washed, but it seemed to me the vehicle was hastily put together while I waited, and because it was so late in the day, I didn’t have a chance to thoroughly inspect the work.

The following day, during a road trip, I noticed that the rearview mirror had not been properly installed, speaker cover was improperly installed, and some broken parts had been used in the repair. I assumed this was not intentional and reached out to the shop to inform them. They assured me they would make it right and replace the the broken parts. Given their pleasant attitude, I also wanted to give them ample time to make things right before posting this review.

Unfortunately, more than 30 days have passed without any communication from them, and none of my calls have been returned.

Despite my willingness to work with them, they failed to follow through again. I would not recommend this shop to anyone.

Goodman C. A. E. I.

Service - return phone calls
The General Manager did not live up to her word when it came to communication. After the first repair of the dent, I had to go back due to damage from another driver. I went on a Saturday morning after missing my appointment at 9:30 with Crash Campions. Getting there late I questioned why she did not call and at least remind me or cancel. I live 5 minutes away. I was distracted by my parents visiting from out of town but could have been right there. When I told her of my frustration, she said she had others picking up their vehicles. That leads me to believe she did not make time for me at all. She told me she would have the estimate on Monday, after taking pictures and notes. I called Monday Morning at 9:00, around noon and 4:30. Each time she was in a meeting or on the phone. I never heard from her Monday. On Tuesday I called again and was told she was on the phone. Then at noon I went there, and she was in a meeting. I ask the staff to have her call me as soon as she was done with her meeting. It is Wednesday now, and I still have not heard from her. I will never go back!
The general manager at Crash Champions should be reprimanded for the way she treated me. It was not good business for any reason.
The First repair with Crash Champions was as expected. John always kept me informed, the car was done on schedule, and it was good work.

Judy S.

Excellent care and repair. Very friendly and helpful and Charles kept me updated on the progress of the repair daily. He was very reassuring. They finished the work a day early which was wonderful. Raven is an exceptional office administrator. I highly recommend this repair shop.

Rosaura S.

My estimator was absolutely fantastic! They were so organized and professional. I’ve had some really bad experiences at other shops, so it was a huge relief to have someone so great. They made sure to keep me in the loop. Definitely a place to recommend

Majin K.

I usually don’t leave reviews, but I had a great experience and wanted to share it. I’m 21 and a bit clumsy, so I was the one who caused the accident. But the staff was incredibly understanding and didn’t judge me at all. Merle, in particular, made me feel really welcome and reassured me throughout the process. He was there for me even when I was starting to doubt things. I’ll definitely recommend them to anyone who needs a great experience. I have a feeling this probably won’t be the last time.

Corin P.

Crash Champions RP was a delight to work with for me. I dropped off my car and was greeted by Raven, assigned to Charles and felt supported throughout the process. Merle was helpful and assisted me in getting my car Friday before the weekend. Great service, easy to contact crew and my job was done right.

Jackie M.

It might be different from others, but I did not have a very good experience here. I was one of the unfortunate people in Rohnert Park to have my tires stolen. Went there because it used to be Blakes.

There was not much communication between me and the shop though they had my car for two weeks. They never updated me on the status of the repair and what was going on between them and the insurance company. I requested a certain brand of tires and they put another little-known brand without telling me. Also these tires were directional, and they were not installed correctly so we had to return to the shop to have it corrected.

I wanted to discuss these issues with them, but my estimator was gone on vacation, so I had to wait for them to return to settle this. They did not have any documentation between them and the insurance. Lastly, the estimator really pushed for tires which the shop installed though I did not want them.

After my theft, I did not get my car back in the same condition as it was previously.

Cristian G.

My estimator, Jonathan, was super professional. Very well organized. I’ve had horrible experiences from other shops. The biggest turn off is lack of communication which Jonathan did very well. Even during the time he was sick, Joanna, the manager, assured me that they were on top of it. Knock on wood I won’t have to be back here but if I ever was in that predicament I’d be happy know there’s a shop I can go to.