Design Within Reach - Pasadena, California

Carolyn H.

visited on sat 11/23 early afternoon, josh was incredibly helpful, knowledgeable, and patient— redeemed our what was going to be an extremely disappointing in-store experience. hit or miss with staff it seems like, an extremely unhelpful, inpatient lady that we first approved with questions left and very sour first impression. thankfully, josh’s good customer service allowed us to leave the store with a restored willingness to invest in furniture from here. unfortunate impression of an otherwise great brand.

Eric R.

Beautiful furniture, but extremely snobbish employees. I'm not sure if it's because my wife and I are young (and thus assumed to lack the financial means to purchase things in their store), or this is how they treat everyone, but the staff seemed extremely reluctant to want to help us (or even approach us). There were at least 3 people working there, and only two customers (also not being helped). We thought this may have been a one off, so we went back a few weeks later and essentially had the exact same experience. In contrast we went to Roche Bobois, which is much more expensive (and quite frankly out of our price range), and we were warmly welcomed.

The two stars is because I love the furniture in DWR. The experience of going there was a massive letdown, and I was very unmotivated to purchase anything. I've heard the Berkeley location is better, maybe I'll try that location.

Emma G.

When we first walked in, we thought the employee was busy helping two other customers, but then we realized it was just three employees hanging out. They did not greet us, and when we approached them for help, it was as though they were doing us a huge favor by taking time to talk with us. They were not knowledgeable about any of the products we were interested in, nor did they seem motivated to sell anything to us. One of them was very sarcastic, which just made us feel bad. We love DWR and have great furniture from the store, but this experience was so off-putting it will be a while before we return.

Byron Y.

We came here after looking for various pieces to compliment our place. We found other contemporary stores to be on the gaudy side and really appreciated the simplicity and functionality of the designs here. The staff was friendly and helped us pick the right furniture and accessories. The location doesn’t have a on-site warehouse so expect some time before your goods are delivered or before you can pick them up.

Connor C.

Came in around 3:00 PM on Friday. There were two male employees on their computers when I came in - neither of them looked up or said hello. My friend and I were the ONLY people in the store and looked at every area over the course of 15 minutes or so. Neither employee offered to help or answer questions that we had. One of them received a phone call while we were there and was able to answer the call but not help us. Absolutely terrible service. If you are looking for nice looking furniture, though, they do have a nice selection...good luck trying to purchase anything though.

Michael N.

Walked in today to look at some furniture and not once were we greeted. Girl that worked there had her feet kicked up and was yawning a storm. Guess employees are paid to sit around. It must be nice. I'll look else where.

Mario N.

Excellent service and the buying process was really low pressure. My furniture was shipped sooner than I expected! Josh in particular was amazing and answered all of my questions. A truly stellar experience.

Carl E.

Just as the name implies, Design Within Reach offers trendy contemporary home furnishings at a price that is more in line with what the budget friendly shopper is looking to spend. Keep in mind that doesn’t mean it’s Ikea pricing, it’s still extremely high quality, but definitely good value for the style and quality you’re getting.