ErgoDirect - San Carlos, California

Noah K.

I have to say this company has been one of the best experiences I have ever had! The customer service was beyond amazing and was there to help immediately. I had to switch out the arms for the chair as it was not fully optimal for me, but the team helped me right away, I think I waited an hour max when I sent out my email for assistance and got a very helpful response. They sent me the items right away and I exchanged them with no issues!

They have an amazing customer service team, and I am blown away.

Kristine B.

ErgoDirect has impressed me. They create these amazing ergonomic chairs but not only that, they also build them to your specific size. I am 5'0" and most chairs are designed for taller people. I was excited to find a chair with all the features, options and customizability. In addition, their customer service knocked it out of the park. A representative reached out to me upon receiving my order to make sure that I was ordering the correct cylinder size and the correct arm rests based on my size. They were patient while I took measurements and thoughtful to get all parameters including my desk height. I was blown away by their customer service, thought and care with my order.
My order was prompt and delivered before promised. I have my chair and I am so pleased and feel confident that I have the right fitting chair. You won't go wrong selecting a chair from ErgoDirect. Thank you so much!

Brandon V.

Amazing people! We wanted to test out chairs to get for our at home office and they let us test chairs they recommended, get the right specs, and order the chairs through them.

The T.

A professional and pleasant experience.

I purchased a high quality ergonomic chair for a reasonable price and was able to customize exactly as I wanted.

Initially I was a little hesitant placing an order with ergo direct as the company seems to have a small online footprint that’s growing (not a ton of reviews on google or Facebook etc.). However after searching for the chair I wanted for a long time, their site had exactly what I wanted and so I went out on a limb to give it a try.

The manufacturing process for my chair took time as it was custom arm rests, colors, materials etc. The chair building part of their website is very straightforward and a well designed interface. There was some delay in shipment of my chair due to pandemic supply chain and logistic issues but their customer service team was responsive and communicative during the whole process.

The chair arrived in perfect condition except for damage done by I think the shipping company. I sent a simple picture and description of the damage and Tiffany from Egrodirect had a replacement piece working almost instantly.

I greatly appreciate Tiffany’s help and highly recommend Ergodirect as a legitimate company.

As I said, I was initially a little hesitant given lack of reviews etc., but I won’t think twice about ordering from them again if there are any ergo office things I need.

Best,
Carson

Ryan A. D. B.

Does not always honor manufacturer’s warranty.
We ordered an office chair and a rolling stool from ErgoDirect. Both were from Office Master Seating. Both items had errors when we received them, but Ergo’s customer service was very easy to work with to get those issues resolved. Fast forward 3.5 years later… still love my rolling stool, and the chair is in excellent condition with a couple of exceptions. The chair is still under warranty, so we submitted a claim for the hydraulic lift malfunctioning. A replacement lift was shipped to us straight away and greatly appreciated.
The other issue was the arm rest pads. Typically, I wouldn’t expect a consumable part to be covered under a warranty but the manufacturer does in fact cover them for 5 years with normal use, as long as the damage is not due to misuse or abuse. Our arm pads were perfect in appearance except they were tearing on the underside where the pad gets screwed into the frame of the chair. I suspect that the manufacturer screwed the pads onto the frame too tightly and after 3.5 years of the pressure of an arm resting on it, the pad broke at those screw points. As required for the warranty claim, we sent photos. Ergo and/or OM Seating claimed that the pads weren’t under warranty, then claimed the photos looked like the arm had been hit multiple times, which is untrue. I explained they were likely mistaking reflections for impact scars. I sent more photos at different angles and asked that they appeal to OMSeating to cover the warranty. They repeated that the arm pads would not be covered and sent me a link to purchase the pads.
Unfortunately, I have no other recourse because OM Seating would/could not discuss the matter with me as the consumer. They insisted all issues have to come through the dealer and would not offer the consumer any service whatsoever. If the dealer or manufacturer doesn’t want to fully consider claims rather than assuming, then they should exclude arm pads from the warranty coverage.

Judy

I bought a custom-sized sit stand desk and 2 heavy-duty adjustable arms for computer monitors. All is very high quality and works just as you would like/expect it to. They spent as much time as I needed helping me to select the products.
And then throughout the process of ordering and receiving the coordination and communication both with me and within the company was flawless!! In particular, Annada was great. I highly recommend this company.

Gerald C.

reached out about 2 broken chairs we purchased about 2 years ago and recently unboxed only to find some broken parts. I reached out to Nick and he sent me the broken parts no questions asked. Thank you for the quick service.

Jean-Marie W.

I bought an office chair for my home office at the beginning of the pandemic. After 2 years, one of the arms started to show signs of wear and tear. Customer support agent Tiffany was super helpful, got me a free replacement part (was beyond warranty time). The whole process took about 10 days. I was stunned at how smooth and fast the response was. I cannot recommend ErgoDirect enough.