5/5
Don is great! I have used him twice in the past couple of years. Once to replace an internet card that had gone bad, and recently he was able to fix a problem that happened after I intalled Windows 11 and it did not like a couple of drivers from my external hard drive. In the latter case he was able to remote in to my computer and explained over the phone, everything he was doing as he fixed the elusive problem.
The first time, I called Don in desperation because my computer kept disconnecting from the internet. The extended warranty I'd purchased was useless, as I was talking to service dudes overseas who were obviously just checking off boxes on a sheet and understood little. They told me to wipe my whole computer and reinstall everything! So I called Don and after describing the problem he said "I think your internet card has just gone out". So glad I didn't attempt to wipe my computer!!
Don is nice, knowledgable and his prices are reasonable. Definitely recommend.