Honda San Carlos - San Carlos, California

Dembinski F.

A huge shout out to Miguel and Leo, who helped us in our Search for our next new car. Miguel was incredibly patient as we test drove a number of vehicles And peppered him with 1000 questions. We never felt any pressure to be swayed in a certain direction as we have from some other sales people in the past. Both Miguel and Leo just wanted us to find the right car for our needs and did everything they could to make that happen. It was a great experience and we highly recommend stopping by this Honda dealership and looking for these two gentlemen.

Alondra G.

I recently made my first car purchase at Honda San Carlos, and I couldn’t be more grateful for the experience. The entire team was incredibly helpful and made the process easy to understand. From start to finish, they took the time to explain everything thoroughly, making sure I felt confident in my decision. I’m truly thankful for their professionalism and support! Thank you Hector and team!

T000nnnyyy

Robert was amazing. Great attitude , very positive, very very helpful and considerate. Without a doubt felt throughout the whole time he had my back and helped me get to where I needed to be. Bought my first car and if I definitely need another one along the line or if a friend needs a recommendation Honda San Carlos will definitely be my go to. Thanks Robert

Willy C.

The worst customer service experience I have ever had. Service and parts, look at the reviews. I came in with an appointment to have a key made. I get quoted $488 for a new key. Two hours later I get a call and return only to find out that after scanning my vin, it produced the wrong key. Then false accusations that I have had my ignition replaced and that the error was my fault. It was then rudely asserted that I would have to pay for the key that doesn’t work and for a new key approximately 1K to have a key made. The whole time the guy helping me in service was condescending, impatient, and had no interest in finding compromise. Eventually, the cops were called because I refused to pay for the key that didn’t work. After a 10 minute conversation with a sheriff, and now three hours of wasted time, I was able to leave without paying for the key that didn’t work. In order to not get charged with a crime, I had to sit and wait for a deputy to make my case while missing clients and $ all the while. The experience was nothing short of embarrassing and unnecessary. The service/parts guy was making insults towards me, suggesting the car I owned had the ignition replaced when it had not been, and making comments suggesting I am poor due to having a 2006 with 230k miles on it.I have had the key successfully replaced by a private locksmith, for half the cost, and he confirmed that the ignition had never been changed to result in a key not working. Further proving my point that this parts associate was trying to get me to pay for something that was completely unjustified and a result of their own negligence. I cannot emphasize enough how important it is to not visit this dealership. You will regret it.

Gaby Q.

Today I came to purchase a car and I am amazed by the service I got from the Honda San Carlos team!! Tito Cruz my sales rep was amazing! He took into consideration my needs and budget. I recommend seeking him and thanks a lot to the sales manager Luis, you helped a lot!

K

We Love Luis! This is for Luis whom helped us out greatly with our search, we were unable to make it that far north to purchase the car but let me tell you, I contacted at least 10 other dealers around the area (Autonation, Capital, Stevens Creek, Ocean Honda, Honda Marin, etc) and LUIS IS BY FAR THE BEST when it comes to making pricing simple and COMPETITIVE (I can tell you the worst too, Cough Hayward Honda Ron Cough). I also recommended him to other friends who are interested in buying Honda and will continue to do so in future.

It was our pleasure to work with Luis! We hope others will give Luis the chance too! Won't be disappointed!

Ajay K.

A Stellar Experience with Luis at Honda of San Carlos

I had an absolutely fantastic experience purchasing a Honda Prologue at Honda of San Carlos. Luis, our sales representative, was exceptional. His friendly and hospitable demeanor made us feel comfortable and valued from the very beginning.

Luis went above and beyond to ensure we found the perfect vehicle that not only met our needs but also fit within our budget. His knowledge and expertise were invaluable in helping us make an informed decision. What impressed me most was his commitment to customer satisfaction, which extended far beyond the sale. He provided excellent after-sales service, ensuring we were happy with our purchase and addressing any questions or concerns promptly.

The entire team at Honda of San Carlos, including the manager and other staff members, were equally friendly and helpful. Their professionalism and dedication to customer service created a positive and enjoyable buying experience.

If you're in the market for a Honda, I highly recommend visiting Honda of San Carlos and asking for Luis. He is a true asset to the dealership and will go the extra mile to ensure you have a positive experience.

Their exceptional service and commitment to customer satisfaction make them a standout dealership.

Maria V.

Honda San Carlos feels very professional and proud of their work. My glove compartment door wouldn’t shut after they had replaced the cabin air filter and it took the service director about 30 seconds to diagnose and fix it.
Pro tip: come early in the AM like 7-730 am so there’s no waiting in line.
They have a free shuttle to get you back to your starting point.
Cons: their work is not cheap but I trust them more than I trust the random mechanics out there. So there’s that.
I will go there for major mechanical scheduled updates but will go for oil changes to Wheelworks SM instead.