Mixbook - Redwood City, California

Diane M.

I recently searched online for the best company to use to make a photobook for my daughter’s wedding. Based on their positive reviews and numerous formatting option to choose from, I selected Mixbook.

Navigating their website and Creating the book was easy. Lots of formatting options. I was thrilled when I received the book much quicker than anticipated. The quality and materials met my expectations.

I noticed an issue with the book and brought it to the attention of customer service. I received an immediate response.

It was evident that Mixbook truly cares about customer satisfaction. They apologized for the inconvenience on my order and immediately processed a reprint of my order free of charge.

I received the reprint within a week and couldn’t be happier.

I will definitely use Mixbook again to create a photobook in the future.

Maurie J.

I created a book of our Hawaii vacation for my husband. Upon completion the delivery expectation was December 17. The book was over $200. I went ahead and ordered since it was able to be here in time for Christmas. On 12/20 I received an email saying it had just been shipped. When I checked tracking it won’t be here until after Christmas. 9 days after expected delivery. I chatted with their customer service team and was offered a credit of shipping charges $15.99. I asked why they wouldn’t have used expedited shipping when they were so far behind in shipping. Was told that would have been a better way to handle the problem but unfortunately that solution was not used.

Allan R.

As many others have said, the customer service experience is abysmal. We have ordered 8 of their photo books. The first one had an issue based on a software problem. They fixed that. Then books 2 through 5 were great and we were happy with those. But the last 3 books we’ve ordered have had major issues with layout errors, lines/streaks through the photos on nearly every page, and misaligned covers. We’ve gone back-and-forth with customer service and they have now sent us their third attempt at getting these right and they are still totally messed up. I don’t understand why they’re not physically quality checking these photo books that have had to be reprinted so many times before sending them out… again! Is anyone in their leadership even noticing all these negative reviews?

Paul S.

Extremely Disappointing Experience with Mixbook

I had high expectations for Mixbook based on their reputation, but my experience was incredibly frustrating and disappointing. I placed an order worth over $566 well in advance of Christmas to ensure I had plenty of time to receive my custom photo books, but the process has been a complete nightmare.
1. My order was delivered to the wrong address, and now my private photo books are out there somewhere with no idea who has them. This is a serious privacy concern.
2. I spent 1 hour and 13 minutes on the phone with their delivery company, UniUni, trying to resolve the issue, only to get no clear answers or resolution.
3. Mixbook’s customer service has been slow and unresponsive. Despite providing all the information they requested, I’ve received little communication or meaningful updates.

While they did offer to reprint my order and gave a token compensation of $27.97, this doesn’t come close to addressing the inconvenience, stress, and wasted time this experience has caused. For a company that charges premium prices, I expected much better service and accountability.

I won’t be using Mixbook again and would not recommend them to others based on this experience.

JENNA O.

I’ve been ordering annual Christmas books from them for years. They must have sold out because books are same quality but three times the cost and take over three weeks to deliver. Sadly this is our final book with them.

Carol B.

Horrible customer service. My package was really important and was lost by ups. I was heart broken. Mixbook kept delaying sending a replacement until it was way too late to make it here on time. They would not provide digital copies of my individual pages so I can print elsewhere. I had been working on this project for months for a 50th army reunion and there is no solution except to print a low quality version now at Walgreens.

Cedar F.

Paid for expedited to arrive yesterday for someone’s birthday. Still hasn’t even shipped today, and no communication around the delay from their end, I had to check status. Plus their customer service is an AI who can’t actually do anything to help and can’t give any useful information. I would look elsewhere if you are on a time crunch.

Tariq H.

Did an amateur photoshoot for a wedding. I used Mixbook to create and print a photobook for the couple.
Easy to navigate website, easy to use tools and checkout was quick too. Book arrived promptly. Great quality and superior finish.
I am very pleased with the results and quality.
Not cheap, but well worth the $$.
Thank you Mixbook, for meeting and exceeding my expectations.