Pacific Wilderness Inc - San Pedro, California

Kevin T.

This is such an awesome place. My buddy got Dive certified here and it was a great experience. They have all the gear for any diving need! definitely a full service dive shop. Friendly staff, awesome service great place to go! 🤙🤙🤙🤙

Geoff W.

Very well stocked dive shop. Competitively priced. Knowledgeable staff. Very conveniently located for diving around LA harbor, San Pedro and the Palos Verdes peninsula. Much better product selection than most of the other dive shops in the LA area, with a decent inventory of products for technical divers

Paul L.

I had my OW class here, the instructors are very knowledgeable and patient with students. When I had my ocean test, I learned a lot. Now I just came back from Hawaii with 6 dives, and Cozumel dive trip last year. PW provides a great experience for me.

Chantel O.

My partner and I got our very first Scuba certification (Open Water) at Pacific Wilderness and only have positive things to say! Every single person we came into touch with through their business was knowledgeable, thorough, and super supportive. Everyone from my in-class/pool instructor (Josue), the people who helped me at the shop (Chabo + DJ), and all the dive instructors (Matt, Jacob, Linden, Mark, Andrew, Josh) that assisted us during our first ocean dive were so genuinely kind! You can tell everyone is passionate about diving - they all had such great stories to share. I had challenges and a lot of fear with the mask clearing skills and the instructor was really understanding and patient with me. I felt like we were in good hands the whole time. If you’re thinking about getting your certification or are hesitating going for it, I would definitely recommend coming here! I feel like you’re coming to a community here. We’ll be coming here for all our diving needs!

Also, I’m a bargain hunter and I’m pretty sure the prices for all the items they sell in store are the lowest you can buy them compared to anywhere else so that also made me happy 🙂

Michele A.

My husband and I just completed our open water certification at PW and we had a great experience! Knowledgeable and friendly staff.
Grant was a great instructor! He was very patient and made sure everyone in the class was comfortable.

Gugu T.

I recently had an extremely disappointing encounter with this dive shop. My friend and I booked a drysuit class with them and had been dealing with an instructor named Spencer, who was completely professional and never indicated any particular policy about picking up the required drysuit booklets in person.

Given the distance of the shop from where we live, I asked my boyfriend to do us a favor and pick up the booklets. However, the staff at the shop treated him with an incredible level of rudeness. They outright refused to release the booklets to him, despite my attempts to verify our identity over the phone. Their behavior was extremely disrespectful.

Upon calling the shop directly, I was met with the same abrasive attitude. I was informed that their policy dictates we must pick up the gear in the shop. This seemed odd since we were explicitly told by Spencer that he would provide us with the gear on Saturday. When I relayed this, the staff member expressed no concern and, in a condescending tone, referred to my boyfriend as an "Uber driver" picking up an order, showing blatant disrespect towards his profession.

To make matters worse, I was then rushed off the call with the excuse of the staff member being busy with other customers. It was as if they couldn't care less about addressing our concerns. When I later spoke with Spencer about this, he seemed unaware of this so-called policy, which only added to the confusion and frustration.

I have been a diver for six years and have dealt with various dive shops and companies across different cities and countries. This encounter with this dive shop, however, ranks as the worst experience I've ever had. I was taken aback by their lack of professionalism and the condescending manner in which they treated us. I strongly advise against using their services.

Matt B.

After 10 years of being a customer and getting certified here I go in to rent a tank coming home from work and realize I don’t have padi card. They can look up in computer as they have done once for me in past but Jason who I have been diving with and knows I am padi certified refuses to take a few minutes even with no other customers in shop as if it would be too much trouble. I tell them their customer service sucks and threw the rental paper back on the counter. Go home get my card and come back. Then mention I won’t buy anything there again so then they refuse to rent a tank to me. I have been to a lot of dive shops and PW is the always worst customer service like your privileged that they allow you to be a customer. I can rent and buy elsewhere. Won’t be back as if you care. A friend of mine was going to be coming in signing up for certification but not now.

TB 6.

Called about their advanced diving classes. They only offer diving classes to locals. If you don't live close enough to pick up books they won't ship them to you. I guess fedex doesn't exists in San Pedro yet. Customer service seemed short and not very friendly. Was looking forward to a fun weekend finishing some dive certs. Will finish dive certs with more accommodating dive shops in SD, Monterey, SF, and Seattle.