1/5
My recent experience at the Panda Express located at this address left a sour taste in my mouth. I must advise against using their drive-thru service, as it seems they have no qualms about shortchanging customers in terms of both portions and variety of items.
On a recent visit at 2:50pm, I ordered a cub meal consisting of beef and broccoli, half chow mein and fried rice, and a strawberry Fanta soda for my child. Unfortunately, at 2:55pm, when I received my order and inspected it, I was appalled by the meager amount of food in the bag. For a cub meal, which already cost a steep $8.37, we were given a mere three pieces of broccoli and just one piece of beef.
Seeking an explanation for this lack of portioning, I went inside and spoke to Juan, the person who initially took my order. I shared my concerns with him and showed him the disappointing contents of the meal. To my disbelief, Juan had the audacity to inform me that, according to their standards, the cub meal only includes two pieces of beef and three pieces of broccoli. This response was not only ludicrous but also insulting, particularly considering they had already forgotten to include the apple crisp in the bag.
I strongly recommend avoiding this location and instead patronizing the Panda Express outlets or stations. It is disappointing to witness such blatant attempts to scam guests out of their hard-earned money. Cub meals, which have increased in price, are supposed to provide a well-rounded dining experience with an entree, side, drink, and apple crisps (since they have done away with the cookie). Regrettably, we did not receive a fortune cookie or the promised apple crisps with our meal either. I have attached photos for your reference.
In conclusion, the Panda Express at this location falls short of expectations on multiple levels, ranging from portion sizes to customer service. Save yourself the frustration and seek a more reputable establishment for your Chinese cuisine cravings.