Register Tape Network - Durham, North Carolina

Wendy P.

I’ve been with RTN for a year now. At first, I kept getting calls from them, but every time I told them I was too busy and to call me back. After about two weeks, I finally had some time to talk, and the rep explained the program to me. I was a little skeptical, but decided to give it a try. I’m really glad I did because it was something new for my business.
Now, after a year, I can honestly say it was worth the money I spent and the profits I’m making.

Carlo D.

10/10/24: I initially gave RTN a 1-star rating, as noted in my September 2024 review below. However, since then, Neha Kandpal from Customer Service and Billing reached out to apologize for the company's error. On 10/10/24, she followed up to inform me that the billing issue had been resolved on her end, assured me that they would stop sending unnecessary communications, and once again apologized for the system glitch. As a result, I’ve updated my rating from 1-star to 2-stars. If the entire company were as responsive and understanding as Neha, I believe RTN would be in a much better position.

Sept.2024: This company operates deceptively. Raman Deep Bhalla (Manager) and Raminder Singh (also known as Rammy) engaged in misleading practices. My team signed a year-long contract to advertise at two local ShopRite locations. We were initially promised by Rammy, both via email and phone, a minimum of 200,000 impressions per quarter, along with the option to change our ad each quarter, for a total of four different ads during the first year. We were also assured that our office's ad would remain on the receipts for the full year at both ShopRites.

However, after just two weeks, our ad disappeared from the store receipts. Despite multiple attempts to reach out via phone and email, Rammy and Raman shifted their story, claiming they had promised a maximum of 200,000 impressions per quarter instead of a guaranteed minimum. They explained that only we and one other advertiser, Pretzel Factory, had paid for ads, resulting in our impressions being used up faster than expected. Further investigation revealed that our ad appeared 4-6 times per individual receipt, quickly depleting our impressions.

We signed up for a year of advertising, with the expectation of swapping out artwork quarterly and receiving a minimum of 200,000 impressions each quarter. Instead, we got just two weeks of exposure, followed by the sudden claim that we had "used up" our impressions.

To add insult to injury, my credit card was double charged, requiring considerable effort on my part to have the error corrected. I promptly requested cancellation of the service, as their misleading conduct and lack of transparency were unacceptable.

Though I lost some money, I was relieved to have my service canceled (so I thought). However, in January 2024, I received another invoice from RTN, despite the cancellation. I reached out multiple times to question this, but I recently received yet another invoice. Their customer service has been as disappointing as Raman and Rammy’s handling of the initial agreement.

My ad has not appeared in ShopRite for over a year. I will be reporting Register Tape Network (RTN) to the Better Business Bureau (BBB) after submitting this review. As a fellow businessperson, this is simply unacceptable.

Ethan S.

I have been working with RTN for the past year, and I can confidently say they are an outstanding advertising partner. Their innovative approach to utilizing the back of cash register receipts has significantly boosted our brand visibility and customer engagement.

From the initial consultation to the execution of our advertising campaign, the team at RTN has been professional, creative, and highly responsive. They took the time to understand our brand and objectives, offering tailored solutions that perfectly aligned with our marketing goals.

The impact of their services on our business has been remarkable. Our message reaches customers directly at the point of sale, creating a lasting impression that goes beyond traditional advertising methods. The quality of the print on the receipts is excellent, ensuring our brand is presented with clarity and professionalism.

Steve S.

Excited to try this marketing opportunity. The company and staff are diligent, friendly, and punctual in the processes to get started. I would recommend them to anyone looking for unique branding and advertising at an affordable cost.

Mi R. B.

My representative Singh is very knowledgeable and we couldnt have someone better than him to work with us! Such a great experience

Fredy P.

Horrible business practices. After our first 6 month trial we were done with their receipt advertising as it got us absolutely no new customers in our doors and we saw less than ten coupons walk in the door. A representative walked into the store which is a Mexican restaurant I translate for. They lied to the owner who does not speak English well, he showed up without a translator. They told the owner that they had a conversation with me and that I agreed and told her she just needed to sign a year contract by lying to her. Now they are refusing to cancel saying a contract is a contract. This business is a theft of small business hard earned profit. I would never recommend this business.

Justin S.

Don't make the same MISTAKE!! we signed up and the next day after art work they let the sales guy go and everything fell apart. we have been trying to talk with someone, anyone for over 6 months. they never answer any question truthfully. miss lead and lie to us, will leave you hanging for months with no response the worst company to market with!!

Backyard H. M.

This advertisement agency is atrocious with everything. Their sales reps rush you to sign a contract that is apparently “non negotiable” cancellation which is discussed whatsoever during the meeting. When you try and call them you get sent straight to voice mail and your sales rep doesn’t even answer back to you. This company is horrible and practices bad business by printing out your coupons even though you said you’ve wanted it cancelled. Still trying to make you pay for the printed ads when you want them to stop printing them. Don’t go to this company for ads. This company practices bad business and it always seems like they have another excuse to make you pay. I would definitely not recommend this service to anyone especially when they try and persuade you into thinking you’re getting a lot of clients out of this when you not even getting one client. It’s a waste of money at $295 a month. A FREAKING MONTH is worth $295 of worthless ads that doesn’t produce 1 single customer. So if you’re going to do anything for advertising. Do not go to this company since they take your money and make you think your going to score huge amounts of clients. Just don’t it’s not worth the time and money. Don’t hand these people your money at all.