STIIIZY Jurupa Valley - Jurupa Valley, California

Solomon S.

Sidney was super nice and helpful! Especially given that they were working through a blackout! It’s also pretty amazing that this was one of the only places open during an outage. Seeing the store in the dark with only the ceiling stars was a neat experience.

Ellen G.

We went to the store last night because I placed an order to pick up. Austin helped me and he was super nice & courteous. I wish everyone was as nice & friendly as he was.

Kirsten V.

I have been here several times, staff is always accommodating. David was no exception. He did not know an answer to something, but he worked through it with me & was a complete sweetheart while doing so. Thank you David. Appreciate you taking the time to help me. ♥️

Steph W.

Garland L helped me out and was super knowledgeable, advising me on the right product to address the concerns I had. He shared his personal experience and helped me find it quickly. Would definitely work with him again.

Kalani S.

They cancel your order without warning because they don't keep orders for more than 3 hours!? Wth!? Bad customer service! The point of ordering online is to reserve it! You don't mention anything about this 3 hour rule when placing the order. Also, it took them 11 calls before they finally picked up! It just rang and rang until I got the voice-mail..... TEN TIMES!
Do you not have your ringer on!? This is why I don't shop there. I just needed a battery, but that's too difficult for y'all.
I was transfered to the manager on duty who was "Maria" & she wasn't very courteous, wouldn't do anything on her end.... didn't apologize, just made excuses.
Something similar happened at Culture and THEY answer their phone! THEY were nice, sympathetic, and fixed the situation by telling me they'd go grab it and hold it.
Not sure why y'all were giving me a hard time when YOU GUYS canceled my order because I didn't make it there in under 3 hours.... absolutely absurd!

nCclay

I went to Stiiizy today (1/27/25 at 10:52 AM) and left completely disappointed. The service was terrible, which was shocking considering the store was practically empty—just two customers besides me. All I wanted was two pods, but the employee helping me, Tonie, just stared at me until I spoke up. I understand people have bad days, but when I’m walking into a store with no rush, I expect at least a basic level of service.

To make matters worse, when I was purchasing my pods, Tonie took my ID, looked at it, and asked me if it was expired. I wasn’t going to be rude, but the security guard had already scanned my ID without issue. If Tonie knew how to properly read an ID, they would’ve been able to figure that out themselves.

Ironically, the only person who made my experience remotely pleasant was the security guard. He was polite, professional, scanned my ID, and still managed to be friendlier than the staff inside. Honestly, he’s the only reason I’d even consider coming back to this location.

Stiiizy, if you care about customer retention, it might be time to reevaluate your staff training. This was an utterly disappointing experience, and I expect much better from your brand.

Tamara O.

Garland was so helpful and few weeks ago and was great help deciding my needs. He was so friendly, a great listener, fun, and so efficient! Thank you very much for a wonderful experience!! We will be returning!

judy L.

Just want to give a great shout out to David for doing an excellent job on handling clearing the drain in the tub at my home. #great service,
#Greatstaff.