Surry Communications - Dobson, North Carolina

Cole P.

Repairs & technicians take a while to solve issues like outages. Good luck getting fiber from anyone else in a rural area though. You are pretty much stuck with them.

Cindy J.

I love their products. I’ve never have issues with Internet service itself, billing or normal customer service. But if you need to speak to someone in the repair department, they are not compassionate. I am a senior citizen and he made me feel like an idiot. I’m sorry I’m not familiar with your “technical terms”. When I realized this gentleman had no intentions of listening, much less trying to help me, I politely thanked him for his time. He didn’t even have the courtesy to acknowledge me, he just hung up - no thank you…I’m sorry I couldn’t help you. Nothing…just click.

Granite S. P.

I have been with Surry Communications for a couple years now and my experience has always been great. From installation to service. Both professional and reliable. My install tech is very friendly and helpful. I have enjoyed doing business with this company as they do care about their customers needs. Our previous provider in another state couldn’t even hold a candle to Surry Communications. Look to do many more years of business with this company!

Natalie J.

When you make an arrangement make you sure you get it in writing because they are very dishonest people ! Plus still charge you a disconnect fee for there mistakes !

Randy C.

I posted a one star back in 2021 that Surry had not come out and installed as they said they would.

Two years later, I must say that the service has been reliable and plenty fast enough 90% of the time. The one problem we had was resolved quickly and the part that was the problem was relocated to work better and be easy to replace if it fails again.

We experience buffering occasionally while watching TV at night, but nothing to make us think of changing. Cost is reasonable.

Shad S.

Had an install yesterday. Chad was spectacular. Did a great job, explained everything and then some.

Highly recommend!

Taylor A.

Sanda from repairs department was very rude.. first off when someone wants service why schedule them like over a month out, who wants to wait that long for service.. I complain and threaten to just go somewhere else and she ends up scheduling for 2 days away, okay they come out today apparently didnt even knock loud and just cause I didn’t come to the door they left a missed you note we found in our yard.. I called Sandra to see if they had come out cause we didn’t hear anything she looks in the notes and says no one came to the door okay why not call if no one is coming to the door, I say that to her she says well if someone is coming at 8:30 you should have got up and waited on them… um excuse me. So unprofessional you don’t say that to someone what if I was crippled or deaf and can’t hear or move good… we have been moving and didn’t get into the bed til 3 hours before they were suppose to be here. Not everyone hears the door and our bedroom is in the back of the house.. so I told her to cancel the whole order.. will not ever get service or try to get service from these unprofessional people again.

J. G.

Quick and easy. Was greeted when I walked in. Answered all my questions.