The Design People, Inc. - El Segundo, California

Thomas V.

Horrible customer service! No support from billing or tech support. It is not at all what the web page was purported to be, there is no dashboard to make simple changes, and billing is a joke. No one answers their calls except sales. Very slick presentation and you are stuck with bills that keep coming-BEWARE. I have been with them over 2 years and we are sold on the fact that the website is always ours.

Jan G.

It has been a pleasure to work with Audrey Binay to get our new website online. She is extremely good at what she does, very knowledgeable and so eager to please her customers. I never had to ask twice for anything. It was done quickly and done correctly the first time. I would highly recommend her to anyone thinking of having a new site designed.

Kathy S. R. C. B. R.

BEWARE - VERY BAD EXPERIENCE with Agent Image and their website design team The Design People in the Philippines – I agreed to be charged $2,000 but as of mid December 2022 the website is not what they said they could do. My specific work requests have not completed since July.

Background: In June I called Agent Image (spoke with a California sales representative) to ask if they could combine two existing real estate websites into one with a fresh re-design and, very importantly, show listings by neighborhood in one specific city where I live. I had many confirming conversations (6-7?) with this one sales rep to re-affirm this before I moved forward. He repeatedly told me that they could show listings by neighborhood so I felt assured. I had very specific requirements. I told them that they could use the existing content of both websites but re-design each page with a modern, current look using this existing content given to them. The website creation work was shipped to The Design People in the Philippines. [They are 12 hours ahead of my EST so we communicated by email only.] I gave them $1,000 up front and in 30 days (per their contract), they charged another $1000 to my credit card. This was the total amount for the website. IMPORTANTLY, the work had NOT been completed at the time the second $1000 was charged and I received no email or phone call reminding me that it would be charged even when we had barely lifted off of the ground. More than a month later the project leader at The Design People company told me, after many “up front vetting” conversations with the sales rep, that they could not show listings by neighborhood which was the main reason I hired them. He asked me to provide code for this at one point. They also did not re-design the majority of the existing text/pages that I gave them access to. When I pressed, someone called me and said “We aren’t in the business of giving money back.” Well – now my credit card company is pursuing this. I believe that this was misrepresentation just to get a sale. Beware out there.

Autumn S. C. D.

The design people did not put the temp sight up in allotted time, communication was horrible, did not have website done in the 2 weeks they stated. Communication was horrible, and they were supposed to give me a link to track progress and that was never done. I gave them everything they needed at original design meeting and still was not done in time. When requested to cancel on the 20th I was told I needed to speak with a manager and it took 2-3 days to hear back. I was then told refund would be processed but they wanted to work on it still to show the product and if i liked it they can work out payment. I then have a followup email that it was processed and never received refund. They after a while of me requesting status I was followed up with an email stating that they would not process refund because work was already done. Per contract they can retain 25% and they will Not refund any of it. A dispute was submitted with my bank and gave they same contract I have with same amount but their bank Bank of america will not refund any wither. DO NOT DO ANY BUSINESS WITH THEM!

Chris C.

We wanted to have our home page video updated and all we had was about an hours worth of footage all chopped up with an idea of how we wanted it to look but no skills to actually execute. Luckily for us, Rodrigo answered my call and immediately was able to help guide me through the process. He edited, spliced, and enhanced the video down to a perfect short loop for the site. We made a few revision requests and all of this happened so quickly. We are thrilled with how it turned out. We highly recommend Agent Image with a big 5 stars to Rodrigo as well.

Damian B.

Agent Image has done a great job building our site. They are always proactively monitoring our website and quick to respond to any needed updates. I could not be happier with the service they provide. They're also doing our SEO and it's been fun to collaborate with the writer over our blog posts and watch the amount of visitors increase each month on google analytics.

Roxane F. S.

I have found the Support Team at Agent Image to be quick to respond and address my concerns. Even if something goofy happens I am able to communicate openly and honestly and they address concerns earnestly and professionally. I really appreciate their attitude and support!

Amparo R.

Jason Rafol, Senior Web Consultant, consistently provides excellent support. He stays in touch, so I never have to wonder or chase down a status update. Not that I ever have time to start wondering about a job status, since he gets every issue resolved quickly. Outstanding service every time!