The UX Design Agency

There were more than 20 prospective agency meetings, countless phone calls and emails before we eventually chose Plug & Play to build us a completely new e-commerce website and run our digital marketing plan. There grasp of the importance of creating a website that sells stuff and getting potential customers looking in your direction was what initially attracted me. But it was Plug & Play's commitment to our vision, the transparent nature of their work, the speed at which jobs were completed and most important the excellent results we've seen is why I wouldn't hesitate to recommend Plug and Play. Working with the team at Plug & Play has been a pleasure, their professional and positive attitude to whatever you throw at them is refreshing and from past experience most welcome. P&P's desire to understand our business from the start of our relationship has enabled us to grow into new areas of the market we hadn't considered before. We see Plug and Play as part of our business family than an agency we use and look forward to the future as we go from strength to strength.

When you call your Account Manager at Plug and Play and ask if they can deliver a new website in just 8 days... and they say yes! We are delighted with the new website for Lysander Park, made possible by working hard together as a team. Having worked with Plug and Play for a number of years, I had total confidence in pulling this project off and presenting a great website in look, feel and functionality. We have a relationship built on trust and open communication and it works brilliantly for us at Thakeham.

We selected Plug and Play by interview from a list of Web Design Companies to help us revamp completely our Website and our Marketing process. From the outset they understood our business and worked closely with us to create our most successful Website to date. At all times the team have been totally professional and flexible and a pleasure to work with. I would heartily recommend their services.

I've worked with Plug and Play for two years now and launched two websites with them. They are innovative, helpful, hugely creative and super efficient. A great agency that genuinely have their clients' best interests at heart. They will always be my first point of call for all my digital needs!

Such a great experience with Plug and Play. We've worked with the team for a number of years and time and time again they’ve understood our brief and consistently produced great ideas, websites and digital marketing. I highly recommend this business to anyone who’s looking for an experienced and professional digital agency.

I can't thank Plug and Play enough for the efforts they put in to develop my website. Given my unique business and specific website needs they provided a service above and beyond what I needed, all done in a timely fashion. I was recommended to them by a friend and would thoroughly recommend them to anyone who needs a website. The team there are knowledgable, helpful, efficient and most importantly easy to talk to and discuss what your specific needs in as much or as little detail as you want. Completely satisfied with what they have delivered.

My company spent over £40k with Plug & Play to help with the design and front-end coding of our updated website. As a web programmer myself, I played a significant role in putting together the ideas, designs and layouts, and worked closely with their team to create the site. One year later, I have found that they rehashed significant parts of our website code and sold it on to a direct competitor. Despite documented emails from P&P at the time specifically stating we would own the website intellectual property, they now argue that they can sell the code to whoever they want. I am utterly disappointed in the behaviour and ethics of this company. The trust and investment I put into P&P is now damaging our company because ideas and unique parts of our website are in the hands of a direct competitor. I would avoid this company at all costs as they appear to put their own financial gain above any form of client ethics with complete disregard for the impact it has on their clients.

We highly recommend Plug and Play (who we chose with great care) - their websites look amazing but more importantly they start from a full and sophisticated understanding of the user experience and design around that first and foremost. The team are professional, responsive and so easy to work with. Thank you!