Web Shop Manager - San Diego, California

Matthew R.

Web Shop Manager was absolutely instrumental in building BumperSuperstore.com into a thriving eCommerce platform. Their content management system made it incredibly easy to manage our extensive product catalog, which grew to over 300,000 products with unique attributes and year, make and model data. The platform’s user-friendly interface and robust functionality allowed us to scale while maintaining consistent website performance.

The team at Web Shop Manager provided exceptional support, always going above and beyond to ensure our success. They understood the unique challenges of the aftermarket industry and delivered solutions tailored to our needs including building custom integrations with Klaviyo that helped trigger better automations.

Thanks to Web Shop Manager, BumperSuperstore.com not only scaled to 8-figure revenue but also became a trusted resource for our customers. Highly recommend their CMS for any business looking to grow in the automotive eCommerce space.

Robert B.

Stay away from this company. We have been in business over 20 years and selecting webshop manager to create and host our site has been the worst decision and experience we have made by far. Below are some of the issues we have experienced in a short period of time.

Quoted 6-8 months took almost 2 years

Data is awful – I paid them to import all or our vehicle data. This was done so poorly we are having to redo all of it. They missed vehicle fitment, used fitment for vehicles that do not exist, added vehicles for which the parts do not fit and on and on. I cannot stress enough how bad the fitment data they provided was.

I was told by WSM we were set to go live but in fact paypal was not set up and our blog data not transferred – because they did not transfer our blog data we lost years of blog history.

Pay pal checkout not working

Wrong emails are going out when orders ship, marked BO etc.

Payment issues day 1.

Orders were coming in as complete when in fact they did not pay

Order importing to QB not working. Not importing payment type or correct amount. 1.5 years later issue still not resolved.

WSM allowing oversize parcels to ship using USPS 1st class – one order alone cost us over $300.

Wrong emails going out when orders ship

Site down multiple times in October/November 2023

11-20-23 – checkout not working

12-8-23 – not charging sales tax

Poor site performance / glitchy since day 1

1-18-24 site down, slow etc.

2-1-24 - hundreds of spam emails coming thru

4-2-24 - site spotty and or completely down

5-2-24 - issue with product display

5-9-24 - site year / make / model search not working

5-15-24 - issue when adding YMM data

5-16-24 - 404 errors on products. images disapearing

5-17-24 - site completely down again

5-20-24 - more 404 errors when adding new products

5-29-24 - search not working, general use pages not working

5-31-24 - issues with customers creating accounts

7-3-24 - paid orders coming through as "pending"

7-8-24 - tons of issues at checkout, customers calling etc.

7-15-24 orders come through as pending when paid

7-15-24 issues at checkout, customers calling upset

7-25-24 more checkout issues, customers calling / emailing

8-23-24 more checkout issues, customers calling / emailing

8-26-24 more checkout issues, customers calling / emailing

8-28-24 still having checkout issues

9-4-24 - still having issues at checkout, dozens of calls, emails etc.

9-9-24 - more orders stuck "pending" when paid

9-23-24 - paypal and checkout issues

10-1-24 - site lag and down on and off

10-14 - 10-15-24 - site down

10-30-24 - checkout issues, again

12-9-24 (ENTIRE WEEK) - slow site performance & pages loading incorrectly

12-9-24 - Site is not providing UPS with dimensions for shipping calculation, severely undercharging on shipping costing us $50-100 per day in lost shipping revenue. They tell me they are "working on a fix."
January 2025 - issues all month with site performance
February 2025 - issues all month with site performance
2-18-25 UPS issue follow up - the "fix" for Webshop managers failure to communicate dimensions to UPS was to disallow UPS shipping for selected items. UPS is still showing up as an option in the shipping estimate at checkout creating "bait and switch" issues for customers...tons of customer calls / complaints.
2-18-25 - Webshop Manager allowed a $700 order to come through even though no payment was received for this order. This will cost us hundreds of $$ even if we are able to get the parts back from our customer...the high cost of doing business with WSM continues.
2-19-25 - More unpaid orders are coming through as completed / paid. We have submitted support tickets to WSM regarding each issue. Instead of being accountable for their issues they tell me not to submit so many support tickets. At no point in the past 2 years have they come forward and taken accountability. NEVER "I am sorry, what can we do to make this right for you, our valued customer." Instead they make excuses and tell us we are not reporting THEIR failures properly.

R K.

Very slow to respond, if there is a response. Turnover never helps as the support tickets get lost in the shuffle.

Ron D.

Since the inception of Injen Technology, I've searched for a web-site builder that could build us a site that would serve all of our needs! after 20 years, our web-site is finally up and working the way it was meant to work. Sales are up and our customers love the wealth of information our web-site offers. I cant thank everyone enough at Web shop manager for all the hard work you've put into building our web-site! Keep up the good work!
Ron Delgado

Andrew C.

The WDS Team made my experience smooth and easy. Matthew was very helpful from the beginning, thoroughly explaining the web design process and what to expect. Normandy was very professional and answered all of my questions promptly and thoroughly. She made the web design process enjoyable. The overall experience was great. I will definitely recommend the WDS team for anyone interested in a professional website and any future projects I may have.

Chris M.

Web shop manager hosts 2 of our websites and they are great. If we have a problem, they are always willing and able to accommodate. Chris C from their support staff is the real reason I'm leaving this 5 star review. He goes above and beyond to make sure you have what you need.

fivestar M.

If you need a custom web solution for your business look no further than Web Shop Manager ! Honestly the best experience I have had with a web company. Site is looking A+ and the whole process was a breeze. They have different pricing structures avail based on what your looking for and your requirements. What really impressed me is how easy the CRM software and web based management system is for the back end functions. By far the best I have seen and I have seen and tested a few. There were a few communication errors at times but that's to be expected when you take on a client like me lol. I am very picky and precise about how I wanted everything done and they rose to each and every occasion. WSM FTW !

Joshua B.

Thanks for all the work done on my new web site, it definitely exceeded my expectations. I was very impressed with not only the final product, but the timely follow up and execution of each item on the site. Your team really listened and responded to my feedback. I would highly recommend Dana and Web Design Solutions. Thanks!