Williams-Sonoma/WS Home - San Ramon, California

Aman

They never have anything in stock. I wanted to Kuvings juicers which they have displayed but not for sale. Can't you just take it off the shelf or mark it as sold out. Overpriced never in stock, terrible service

Arbela T.

Extremely disappointed in the management and policies of Williams-Sonoma San Ramon. We purchased a Breville Espresso machine for the holidays and after a few uses we realized the machine was just too big for our small kitchen. We were within the return window and had our receipt, but had disposed of the box since it was so big (huge mistake). We decided to call the San Ramon location since it's where we originally purchased it and told them of our situation, the associate said that we would be able to return it. So we cleaned it and packed it up to bring to the store. Once we got there, they told us they would only take it back if we had the box. The associate who misinformed us over the phone apologized, but management wouldn't budge.

CONSUMER WARNING: either buy directly online from Williams-Sonoma (if we did that corporate would return the machine without a box). OR take your business elsewhere — where they have better return policies.

kim V.

Never buy a gift from here! I tried to return a broken popcorn maker my boyfriend received as a gift and they couldn’t do it even for credit without a receipt. It was a gift! They can’t even scan the item to give credit or exchange the item. And the woman was completely unwilling to help.

Ava D.

All the staff members were professional and nice except for the short hair black lady. I was trying to spend the remaining balance of a gift card today. The black lady raised her voice (so everyone can hear her) to show me “all the cheap stuff in the store”, pointing at some shabby stacked pans in the corner. “I don’t know if you use olive oil” as if it’s some luxury I can’t afford. She kept cutting me off when I tried to tell her what I might need. It’s 2024. Hire someone who isn’t a racist moron.

Meeran S.

Very small store and less than one star service. We spent over $1000 at the store and asked to wrap around a piece of paper around one item. She asked for $8/ extra. Nothing extraordinary stuff in the store. I don’t remember the name of the sales rep. Extremely aggressive to take the money. Her answer is no for everything. Feel like returning everything and buying online somewhere else.

L M.

So disappointed. Very unprofessional and no decency at all to even accept their mistake or apologize. Instead started dictating me what excuses I use for the MISTAKE THEY DID.

Went to return a gift. First the lady couldn’t figure out how to process the return. Gave me a mangled torn receipt as a proof of return. And then she sent the proof of return to the person who originally gifted me the item. How very stupid of you?
Instead of apologizing for her mistake she kept telling me to use the excuses to tell my friend of why I returned the item. Like seriously?

It shouldn’t have happened in the first place. If you don’t know how to do your job and be decent with your customers then please give the job to someone who knows how to behave.

Williams Sonoma hired people without any training I guess. Such a shame!!

elena H.

Love this store and people who work there. Tiberius waits for his friend to come give him a treat. He loves her!! Every time we shop in there, they welcome our pups also.

Joanna R.

One star for the beautiful store.
The customer is awful! Today I went to try to exchange a gift. My mom purchased tea cups for us and I wanted to exchange them for coffee cups. I had the receipt. The items were still in the original box. They still selling the same items in store. They would not exchange them because it was over 30 days.

On top of that Shelby the manager was rude and unprofessional.

I agree with the previous reviewer. Nordstrom prices, Walmart customer service.